Kathy Davis

4/1/2024 via Google

4/1/2024
via Google

I ONLY NEEDED A WASH AND BLOW DRY! This was my first visit to this beauty school. My first impression upon walking to the door was several students was outside smoking with their vapors. Upon checking in I was told they were short staff (most students called-in) and it would take a few minutes before I could be seen, i.e. I had an appointment. I waited over 30 minutes before I was assigned a person. I only required a wash and blow dry. I have kinky core black, natural hair; I requested a person who was familiar with my type and was told "of course" I would be accommodated. Unfortunately, the young lady was not familiar, could hardly even wash properly, did not know how to blow dry, but attempted, I was very patient because I understood...After small talk with her, she let me know she had never provided service for my type of hair, but on a dummy head. I suggested she ask for assistance with the supervisor, because both of them(hispanic female and white male) teachers was just sitting at a station talking. The facility was pretty much empty, students had not shown up for work, others were in a class, but mostly nail students were working. The female supervisor was very unprofessional and rude. I asked for the male as he made initial contact with me in the beginning, confirming the services I would be receiving. He was just as unprofessional as she was when I attempt to explain my concerns, stating we never guaranteed any specific student because they all learning. I tipped the students and let her know it wasn't her fault, but I appreciated her attitude about it all, but ended it. As I went to check out, the male instructor was at the directors office clearly providing his side of the situation. They charged me for using the shampoo and conditioner and the Director just apologized. It took me time to send this but I thought it was important. Unfortunately, these schools are necessary for those who have natural talent and need license certification to open a business service for the public. However leadership for them is critically important to prepare them for such issue and having unqualified supervision who did not have the ability to handle this small concern with a reasonable resolution shows what Milan Institute definitely needs to work on and provide. They are a reflection of the quality of students who graduate from this institution.

Min H.

3/7/2024 via Yelp

3/7/2024
via Yelp

I'm absolutely livid! Despite being a loyal customer of Milan for years, I was appalled when they insisted my daughter wait alone in the lobby during my...

Angelica Ruiz

3/7/2024 via Google

3/7/2024
via Google

If i could’ve have put no stars i would have!!!! if you’re looking to have a service on you DONT GO HERE if you’re looking to go to school here save your money and definitely DONT GO HERE i graduated in may of 2023 (started in april 2022) The staff is the absolute WORST!! they are VERY discouraging and disrespectful to students. I have asked certain instructors for help and all but two have rolled their eyes and would mutter words under their breath there has been MULTIPLE times where myself and others had clients that the instructors were also rude to and wouldn’t listen to the client or us as the students resulting in the client not getting what they wanted or paid for and instead of taking accountability pushed the fault on the student only and had left us to fend for ourselves. Again if you wanted to come here especially as a student please save your money and go elsewhere.