I am writing to formally document my experience and to state my decision to discontinue my sister’s college application process with Shelton and proceed with another institution.
I want to begin by emphasizing that I approached this process with courtesy, patience, and professionalism at all times. I invested a significant amount of time, effort, and personal resources to ensure that my sister’s international application was completed accurately and in compliance with all stated requirements. Unfortunately, my experience working with Wyetta has been deeply disappointing and has raised serious concerns about her qualifications, competency, and ability to effectively perform the responsibilities of her role.
Based on my interactions throughout this process, I found Wyetta to be fundamentally unprepared and unqualified to manage international student applications. Her handling of basic requirements, communication expectations, and follow-up responsibilities fell far below any reasonable professional standard. At no point did I feel that the process was being managed with the level of organization, clarity, or accountability required for something as consequential as an international college application.
One of the most concerning issues involved the transcript evaluation requirement. As you are aware, international students from non-English-speaking countries are required to submit a transcript evaluation completed by a NACES-accredited institution. I complied fully with this requirement, paying over $250 for the evaluation and official delivery of the documents to Shelton. According to confirmed delivery records, these documents were received by Shelton in November. Despite this, Wyetta never acknowledged receipt of the documents, nor did she provide confirmation after multiple follow-up attempts. I maintain a complete paper trail documenting the delivery and my repeated efforts to obtain confirmation.
In addition to this failure, communication throughout the process was inconsistent, incoherent, and at times entirely nonexistent. Emails frequently went unanswered, guidance lacked clarity, and timelines were never clearly communicated. This pattern of silence and disengagement is not an isolated incident but something I observed repeatedly over the course of our interactions. Being “ghosted” during a time-sensitive admissions process is unacceptable, particularly when financial costs and strict deadlines are involved.
The lack of transparency, failure to follow through on basic administrative responsibilities, and absence of professional communication demonstrated a disregard for both the applicant and the time invested in this process. It is especially troubling that Shelton would associate its institutional image with an individual whose performance reflects such a significant lack of preparedness and professionalism.
Given the cumulative impact of these issues—poor communication, lack of accountability, failure to confirm receipt of critical documents, and clear deficiencies in competency—I have lost confidence in the support being provided. Continuing under these circumstances would have placed my sister’s academic future at unnecessary risk.
For these reasons, I have decided to move forward with another institution that demonstrates the level of professionalism, clarity, and reliability that international students deserve.
I am sharing this feedback not out of hostility, but out of responsibility, in the hope that it leads to meaningful review and improvement within your admissions processes.
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