2/13/2026 via Google

2/13/2026
via Google

I’ve been waiting a long time to write this review. I attended this school expecting the absolute best, and in the beginning, it was so amazing. Then we got a new director, and afterwards, everything started to go downhill. The only instructors that helped me so much and taught me everything I know now are Yancy , Chance , Jen , Marie , and Dillon, and they no longer work there just because they got pushed away with the toxic environment that was made there. They told us our education would not be affected at all by us losing instructors, but my class missed out on so much because they were too worried about making money and starting new classes. Of course, the new classes that started got special treatment because they wanted to make it seem like the school was so amazing and trying to hide everything that they did to us to make this picture-perfect school. Also, when the classes started, they genuinely just pushed us to the side to make sure they had a good education and experience. Also, we did get a new student success person. She showed her favoritism to the new classes and was very rude to my class and the other class behind us, and it was super unprofessional . A special thank you to Ida and all the front desk staff. They were absolutely amazing. Also, to Farrah and Antoinette, they are the esthetician educators, and they were absolutely amazing. They helped me get through school after we lost most of our instructors, so thank you so much to them. I absolutely adore you guys!! But overall after Angela took over as director the whole school went downhill she made my experience absolutely miserable and on top of that they promoted a instructor to lead instructor her name was Kris and she was not the best decision to make her lead because she had absolutely no idea what she was doing we had clients coming back because she messed up there hair color and there was so many complaints from clients after she became lead she also had her favorites and just overall this school did not promise everything they did i feel like i wasted my time and money coming to school here . But if you are looking to come her i wish you luck because this was the most toxic environment i’ve ever been in also the school should think about finding a different director because she promised a lot and never did any of it all she ever did was sit in her office eating snacks and ordering random stuff also every time i would try to have a conversation with her she would just talk over me because she didn’t want to listen to what i had to say she always had to be right no matter what. Angela, the director is very unprofessional also Kris and Stephanie but I would definitely look into other schools until they find a different director ,lead instructor and student success coordinator.

2/3/2026 via Google

2/3/2026
via Google

Monique was absolutely amazing, completely considerate of my needs. She took her time and did not rush. I haven’t had my haircut in two years because of past experiences. I am super pleased and excited to come back. Monique, thank you for being so patient and amazing. My hair feels and looks great.

2/2/2026 via Google

2/2/2026
via Google

EDIT: Don't trust the "We will look into it". They never did. I've been going to Aveda for several years with never a complaint. I had always been treated well, & the students and instructors had been accommodating and informative when working with my hair. But my last experience was absolutely horrifying. I should have known things wouldn’t be smooth when I arrived at 9:25am for a 9:30am appointment, & at 10am, I had to ask if someone was going to come soon. I started out trying to discuss my request as always whenever you go to a hair salon. I had several pictures as general references as always. I wanted full highlights and lowlights. The first instructor came over, looked at the pictures, and without even talking to me said they would do partials. I stated that I was looking for full. “But those are partials in that picture”. I explained I didn’t know what was in the picture but it was just one and just a reference, but I’d always done full because I didn’t like the looking partials. He abruptly just wrote in the paper and walked away. Another instructor, a woman, then came over. I tried to explain to her and the student my past experiences (over 40 years since becoming an adult) of how my hair reacts to color, how I wished to discuss the colors used, and that I did not want the highlights to be “white streaks” (completely bleached), as on my brown hair it did not come out looking good, and my hair also didn’t seem to hold toner very long. I also liked a more blended look. The instructor cut me off and wouldn’t listen further. She walked away, and came back and began using some examples to try and match the base. As she was doing it, she was clearly matching a bad dye job on my hair, so I interjected asking if they would try and match with my root color, as its more of a cool color. She cut me off (again), and very rudely said, “I’m the professional. You need to trust the process.” I was so stunned, I started to cry and (stupidly) apologized and said I’d keep quiet. Neither she, nor the student, would ask any questions, clarify what I was looking for…nothing. I sat there for nearly 5 HOURS. Watched as the student would put on foils then take them off bleached completely. Only highlights no lowlights. Instead of doing the base while foils were on, she did it after they were all off, recoloring a bunch of what had bleached. I could see it covering the highlights, but I kept my mouth shut. When we washed, she put no towel around my neck. When I tried to ask, I got snapped at. I could feel my sweater getting soaked underneath. When we went to do the cut, she was asking me how long I wanted the first layer, and I told her I didn't know how to answer that and again tried to show her the pictures for a general idea. She asked repeatedly and I repeatedly said I don't know, that I didn't know how to explain how to cut layers. Finally about time 10, I said it louder and was crying. She got the instructor and I was told to leave for making the student feel upset, and because I kept crying (yes she said that). I talked with director and went home, where I saw the damage. White streaks in back, uniform the rest. And my sweater was ruined. I also found slimy bits of hair dye still along the back of my neck never washed off. I talked with Angela the director again the next day to discuss either repairs or a refund. I was told they decided I'd never come back and refused a refund. She then said I threw something at the student. I hadn't. When I was up front waiting for the director, arms full, the student came and asked for the cape which I had forgotten to take off in my confusion. As I took it off, it fell partially to the floor and then caught on my foot as I tried to hand over. I tugged and it came out my hand. I got screamed out as a result and told I was rude for throwing it at her. When I tried to explain that to Angela, she hung up. I've called Mark Pardo Gonzalez's office and we will see if I hear back. I'm deeply saddened that what had been years of good turned out like this.