L Yu

4/21/2024 via Google

4/21/2024
via Google

I have been coming here for a long time. I always get good/excellent services from the students. However, I recently came for a "Spa Pedicure" and was not impressed. Not only did I put my foot in cold water, but 1. all my old nail polish was not removed. 2. my nails were not trimmed. The nails were only slightly filed. 3. My cuticles were not cleaned / pushed back. If they used a cuticle softener, I missed it. 4. Poor & short foot exfoliation & massage. 5. Bad paint job (1 coat only, nail not fully painted & nail polish on skin was not removed). If this was my first time here, I would never come back. As a non beauty professional, I give myself a better pedicure. The instructors should have quality controlled the work.

Sadie Ullom

4/4/2024 via Google

4/4/2024
via Google

I don’t usually leave reviews but I’ve never had a worse hair experience than this. It was way too dark and not the color I told the stylist. I didn’t realize this until the was done applying the color. I’m now stuck trying to fix my hair alone or paying triple the price to get it fixed.

Taylor Lynn

2/25/2024 via Google

2/25/2024
via Google

I have never been to such a careless, reckless institution. I called day of to make an appt for gel extension nails. It’s extremely expensive at a regular salon and my past experiences at schools have been better because of the attention to detail and very safe procedures with a watchful eye of instructors. Well not here! I sat for 30 minutes before a student got me. I found out later it’s because no one told her she had a client. For another 30 minutes, we move around the facility trying to find another student to help her. That is totally fine with me, but once they started it became apparent that they had not done this particular service many times. I asked them how many times they have done this and they told me only a couple. In fact, one said that her focus in school was hair, not nails. Never in my life have I been to a cosmetology school and had a student do a service for me that they have only done two or three times before. By this point, I realise that I have not even spoken to or seen an instructor so I tell the girls to go get one. One of the instructors comes and begins to immediately insult me saying “well, she has absolutely no nail form to build a gel extension off of” and that it's my fault the service has gone awry. If I was not a candidate for the service, I don’t understand why there wasn’t an instructor at the very beginning to come by and tell me so. I told this instructor that no one has come to check on me or the students since I arrived and that I don’t appreciate her insulting me, instead of coming up with solutions to remedy the situation. Another student who is actually in school to be a nail tech comes up to me and asks me if she can help to try and remedy the situation. I am very grateful to her. She then tells me there is no way for us to soak the gel off because it is a non-removable gel stuck to my nails and skin. Eventually, I just ripped it off myself so that I could save ourselves the time and agonising process of having to file it down. The instructor informed me that they were going to be getting rid of that gel in their storage. Whether or not that’s true, I don’t know. Why a salon school would have that gel is beyond me. We weren’t even able to finish the service within 4.5 hours. The instructor who came by is not even a nail technician instructor, at no point did I see or meet a nail technician instructor. So many times the students were asking other students for help. When they asked me to pay at the end, I refused based on the incompetence of the instructors and school management who not only failed me but failed their students as well. Just because I sign a contract at the beginning saying I am OK with a student working on me, does not mean that you can just do whatever you want and then expect me to pay you for it. The instructor even told me she believed I was being unfair! As if that money was going to go to the students (it doesn't). I paid every single one of the students that helped me directly for the struggle they went through. Just so you know it’s not just the nail service that did not have instructors checking on their students. I watched many students complete all kinds of services without an instructor checking on them even once. This place is an absolute institutional failure. If you are a student and want to pay whatever awful amount of money it takes to come and teach yourself, then I guess it is your money and time to waste. Another point I want to make clear is that I do not blame the students for the incredible lack of care that the institution has for them. It is absolutely not any of their fault that they did not know what they were doing. I am a person with feelings and a physical health that needs to be respected, and these students are human beings who are paying you as an institution to teach them, guide them and help them learn their crafts. My heart goes out to those students who are struggling at the carelessness of instructors who I saw sitting on their phone all day. Do not go here as a guest or as a student!