4/2/2025 via Google

4/2/2025
via Google

I have always had the best experiences at the Louisville location. Everyone is professional, courteous, and caring. This is a completely different experience compared to the Lexington, KY location.

2/16/2025 via Google

2/16/2025
via Google

I have never had a good experience here. They ask you how much time you have for a treatment (which they completely ignore, I've never gotten out under four hours for a simple haircut). The supervisors barely pay attention, don't talk to each other, treat clients with disdain and sarcasm and intimidate the students. The students are so terrified of making a mistake that they do the bare minimum so that they don't take a misstep. The front desk once even charged me for an extra bowl of color because my student accidentally dropped it! Unless you are really strapped for cash and have a completely open schedule with half a day to spare, avoid this place like the plague.

2/6/2025 via Google

2/6/2025
via Google

I had an appt for 530pm so that my hair would be nice for a job interview scheduled for the following morning. Upon my arrival, I asked the receptionist if someone who's comfortable working with 4c hair would be assigned to me. She advised that all students are able to perform all services and there is no specialized treatment in the process of assigning them clients. That said, I could tell that there was a problem because as I patiently waited to be called, other clients were being greeted by their stylist and being taken back to their stations while I waited and waited and waited. Eventually around 6pm, a very nice student came to get me and bring me to her station. I was scheduled to have my hair colored, shampooed, conditioned, and styled. I told them that my style would be having my hair straighten with a flat iron. They agreed. The student couldn't begin my color service until having an instructor review and approve it. We waited for so very long until an instructor became available. This ate into the limited time that we had in order to complete all the services that I was scheduled for, as the students cannot stay on the clock past 10pm. Between the wait to be assigned a stylist (the initial person assigned to me could not do my hair for whatever reason so they had to find someone else who was willing to), then the delay in my wait to be picked up by a student and brought to her station, the time for the consultation, the prolonged wait for an instructor to review my hair and approve the student to begin services, the time it took for TWO students to prep my hair for color and then apply it... before we knew it, it was 840pm and my hair color didn't even properly take! It was around 9pm before my hair was shampooed and conditioned, and around 920pm before I was brought back to the stylist's station. With 4c hair, coily and needing to be detangled, dried, and flat ironed... there was absolutely no way that this would all be done in the remaining 40 minutes of their business hours since they close at 10pm and I had been there since 530pm. I asked if they could place a leave-in conditioner, hair oil, and at least 4 cornrow braids in it so that I would not leave with a dripping wet head of hair in the middle of winter on a cold January night. They told me braids would cost me $50 per hour. I was horrified, as this was not my initial desired style, this was just so that I would be able to leave the school with some decency; i at least deserved that, as it would be horrendous to leave with wet hair dripping and looking like Don King! Tuh! And to think- I had a JOBBBBBB INTERVIEW scheduled for the next morning!!! OMG!!! 3 African American students came over and were kind enough to help upon the instructor's request of 1 of them (the other 2 came on their own). They detangled my hair and placed plaits in sections to help me out and provided me with plastic shower caps to help shield my wet head from the freezing January temperatures. Despite all efforts, i ended up getting sick as a result. That's the thing I'm extremely pissed about!! Each student who did my hair from the beginning to the end were very friendly and kind. I must say that. The instructor was kind as well. But skilled, properly equipped-- no, I wouldn't say that at all. At least not for my hair type. Students are not trained to do ethnic hair and some cower at the opportunity to do so, which is why I had to be reassigned when I arrived for my appointment. I give the young lady an A for effort and she was very friendly and professional. Students are not equipped with proper styling tools, products, or education/ training to perform satisfactory services on kinky/coily hair. Additionally, there are limited instructors on the floor in comparison to the number of students they are assisting. Some of the instructors are in their early 20's and lack tenure/ length of experience that one might expect them to have in order to be considered an expert/pro in this industry. I do not recommend this establishment for people with textured hair.