4/14/2025 via Google

4/14/2025
via Google

Ahnasey R. did an amazing job on my hair. I had a 1pm appointment, although the process took a little longer than I expected. She made it a smooth process with her customer interaction. She was very engaged and made sure to keep me updated on the steps she was taking to ensure my needs were met. Her instructor, on the other hand, told her she did not have time to blow dry my hair. I explained to Ahnasey that I did not want to leave with wet hair, and she called over another student to make sure I got the full service. Both girls blow-dried my hair to make sure I was satisfied. Thanks again Ahnasey & Priscilla !

4/12/2025 via Google

4/12/2025
via Google

I came in for a facial. The esthetician that I had was Paige Mrowinski. She was kind and soft spoken. She gave me the option to have a informational or relaxing facial. I chose informational.She explained everything that she was going to do in detail. I felt really good when she was finished. I would definitely recommend her to others!

3/29/2025 via Google

3/29/2025
via Google

Came to have my hair apply a toner to get rid reddish brassy on my ends due to last color. Diane was the student who started of sectioning my hair to do a correction on certain areas. (Which I thought she was going to do) I asked for my underneath hair from bottom up on the nape part to give a few highlights, so when I put my hair up wouldn't be so dark. My appointment was at 9:15. It was not really quite busy but maybe a litte bit more customers getting hair color done. Diane was always looking for her Learning leader, the first one I believe she's been there quite a awhile in this location overland park Kansas. I said to the leader all I wanting to accomplish is get rid of the brassiness of my ends and correct on a few highlights that were not completely processed (gapping between roots). She agreed and Diane gets started then had questions on formulation with color mix, then she try to find her learning leader, this went on waiting and looking for any leader who can consult with her issues of what to do. My least concerns was not time schedule but my hair didn't get done til after 1:30 but not even started to style because Diane didn't have enough time to blow dry neither style my hair. (Hair is short) I know Friday the class leaves at 1:00 pm. Why am I the only one left behind, all the other customers were done before 1pm. My hair process should've not been taken that long. My biggest complain is why the leaders didn't acknowledge the situation and my original highlights was stripped from the toner because she had the toner all over my hair not just the area that needs to be process. I've been going to this location for quite some time since 2019. I'm disappointed this time because of lack of leaders with high integrity and lack of following up within students who are being challenged with certain learning skills. I hope this review will help focus on coaching and training skills. I believe Paul Mitchell School enrollment have goals to meet but the students need attentive leadership and consistency with their learning leader role.