10/1/2025 via Google

10/1/2025
via Google

I came in for a hair service, which was scheduled at 10:30 A.M. and was assigned a student who had never worked with my hair texture (voiced while performing the service). Despite this being the student’s first time working with textured hair like mine, no instructor provided proper instruction or guidance upfront. An instructor only intervened after the student had already taken up an extended amount of time detangling my hair. The instructor then digressed as another student was able to assist with the shampoo experience. As soon as I sat down, the instructor who digress brings over the Regional Education Leader, Ayana Whitfield. Who’s motive was to exercise her power and nothing else, as this was obvious as she repeatedly voices the same message as if I’m not understanding what she’s saying because of the constructive responses/feedback I offered. When I professionally expressed my concerns about the lack of proper training, the instructor/owner (she said nobody is above her): 1. Violated my personal boundaries by repeatedly placing her hands on my shoulder without my consent while speaking to me in a patronizing and condescending manner. 2. Dismissed my legitimate feedback by lecturing me about patience at a beauty school, ignoring that I clearly stated I had been a client there several times before and was familiar with how the school operates. 3. Retaliated against me for voicing valid concerns by abruptly refusing service, turning the chair I was sitting in around, and escorting me out after saying, “you know what else I can do, decline services”. This behavior was unprofessional, discriminatory, and inappropriate. The fact that I was not charged does not excuse the violation of my personal space, the disrespectful treatment, or the clear retaliation for assertively providing customer feedback. This incident raises serious concerns about: 1. Whether students receive adequate training before working on diverse hair textures 2. The school’s inability to accept constructive feedback 3. Discriminatory practices in service delivery and customer treatment.

8/15/2025 via Yelp

8/15/2025
via Yelp

I was so impressed and in complete awe.Ms. Nina took me to school and saved me 20 grand. I was apprehensive about my service due to the lack of experience...

7/29/2025 via Google

7/29/2025
via Google

On Monday, July 28th, my daughter attended a scheduled appointment at 12:45 p.m. for a hair color (black), haircut, and styling/blowout. By 3:52 p.m., she contacted me to inform me that only the hair coloring had been completed and that she was asked to return at 5:30 p.m. to finish the styling portion. At this point, neither the haircut nor the styling had been completed. Due to other obligations, she was unable to return later in the day and had to finish styling her hair at home on her own. The next day, Tuesday, July 29th, while completing her hair, she realized that the color applied was not black as requested, but rather still allowed her natural brown tones to show through. I contacted the school around 5:06 p.m. that same day and initially spoke with a representative who then transferred me to the manager on duty. The manager answered the call with a dismissive tone, asking how she could help me, without any indication that she had been properly briefed on the situation. When I asked if she was familiar with the issue, she confirmed that she was and stated that the school would be willing to redo the color, as that was the only service for which my daughter was charged. However, during my initial conversation with the phone representative, I had been told my daughter was charged for hair color, two additional bowls, and a haircut. This inconsistency in communication is unacceptable. I acknowledged that while my daughter may not have been charged for the full list of services, the bottom line remains that she left the appointment with incomplete services—no haircut and no proper styling—and an unsatisfactory hair color. I then requested, in good faith, that along with redoing the color, her hair be flat-ironed, considering she had to complete the styling herself at home using her own tools and time. The manager refused this request in a hostile tone, which I found to be unprofessional and uncalled for. Frustrated by the manager’s dismissive attitude, I did respond emotionally and used inappropriate language, for which I take responsibility. Nevertheless, the manager escalated the situation further and abruptly disconnected the call. I attempted to call back several times to request her name and the contact information for corporate, but my calls went unanswered. I am extremely disappointed by both the quality of service and the lack of professionalism displayed by the management staff. This experience has caused inconvenience and frustration for both my daughter and myself, and I feel the situation was not handled with the care or courtesy expected from an educational institution committed to customer service and professional development. I respectfully request that this matter be reviewed and addressed appropriately. A resolution that includes not only correcting the color but also compensating for the incomplete styling would be fair under the circumstances.