1/18/2025 via Google

1/18/2025
via Google

i am not picky about my hair as i usually cut it myself but i’m incredibly disappointed with the service i received. i had explained to the student what i wanted and showed her an inspiration photo. i offered to show her a photo of my hair with the actual hairstyle (i had cut myself) and she insisted she knew what to do. during the haircut she turned me so i wasn’t facing the mirror. when she spun me i exclaimed how short it was and was responded with “well i can’t put it back on now!” i’m not a confrontational person so this left me incredibly uncomfortable to express that i did not like the haircut as it was nothing like the photo i showed her. i decided it would be best to just pay and leave. i debated even leaving a review but if i can save anyone from the distress then its worth it. i have never felt uglier in my life so if you want anything other than a trim do not go here. i will not say the students name but the after photo is from her instagram!

11/19/2024 via Google

11/19/2024
via Google

I have very thick corse hair plus several cowlicks all over my head and it’s kinda difficult to cut. But Abby M, and Kiffany did such a great job. Will definitely be back again you guys rock!

9/12/2024 via Google

9/12/2024
via Google

I visited Paul Mitchell for my fourth appointment on Sep 11 '2024, scheduled for 2:00 PM, which included a haircut, eyebrow wax, and facial. I arrived early at 1:40 PM, checked in, and was prepared for my services. However, despite my previous visits always being handled by student barbers for haircuts, I was told at 2:00 PM by a staff member that this time, I had to receive my haircut from a student cosmetologist. This was surprising and inconsistent, as this policy had never been communicated in my earlier appointments. My service finally began at 2:30 PM with the eyebrow wax, and the hair wash and cut continued until 4:00 PM. To my frustration, at 3:45 PM, I was informed that they could no longer offer the facial service because the barbers had closed their services for the day. Despite arriving 20 minutes ahead of my scheduled time, I was denied the complete services due to delays on their end. This experience was particularly disappointing, especially considering I had been waiting for 40 minutes during a previous visit. This location operates at their convenience, with little regard for the customer's time or expectations. Paul Mitchell should ensure that appointments are honored promptly and consistently, and that communication about service availability is clear. I hope they take this feedback seriously to improve the experience for future customers.