2/3/2025 via Google

2/3/2025
via Google

First I would like to say that I have been coming to this location for over 10 years and I have been getting relaxers in my hair for over 25 years. I came in to get a relaxer and I let Mrs. Corey know that there was only about 4 inches from the bottom of my hair of processed or relaxed hair. After application I had concerns about how far down the relaxer was placed on my hair as well as the two lovely young ladies that were doing my hair. When we finished the wash we all noticed that there was about 6 inches of hair that was coarse and curly still, the exact spot that we all felt the relaxer wasn’t going far enough down. I asked to speak with Mrs. Corey and showed her my emerging concerns. As I said I have been getting relaxers for years and have never had this issue. She let me know that the hair could have been processed before so she didn’t want to go that far down, which was not the case. I ask several time what we could do to rectify the situation. She let me know there was nothing she could do and dismissed my concerns saying that this is a hair school so I shouldn't expect too much, Again the same hair school I have been coming to for 10 plus years with no problem. I ask at least 7 times to speak to the manager in the five hours I was there and Mrs. Loopy could not be bothered and told Mrs. Corey to handle the situation. The way this situation was handle was very unprofessional and there should never be a time where I am asking to speak to a member of the management team and get told they can't be bothered. I spent 5 hours in at this location and left looking worse than when I arrived.  Coming from a lucrative management position I would suggest you all sit down with your team. This was truly unprofessional and unexpectable.

1/23/2025 via Google

1/23/2025
via Google

Terrible—— The young lady that did my hair was a nice girl, but she took forever to do my hair. I sat in a chair for 5 hours for a Balayage, and my hair is fkd up now! Doesn’t even look like a balayage there’s so many uneven parts have my hair is a brassy color while the other half is super ashy. A lot of pieces did not take and the part where the route meets the balayage looks hilarious like a child did it there’s even an orange ring around my head Super embarrassing! Definitely don’t recommend going there

1/23/2025 via Google

1/23/2025
via Google

Courtesy, caring and concern! Attentive to my needs and striving to accommodate me. This school is definitely into promoting healthy hair for their clients!